Welsh Women’s Aid: A Day in the Life
PA/Executive Support Officer
A large part of my role revolves around our CEO’s schedule and work priorities, and supporting our Board of Trustees so that they can effectively govern the charity. I coordinate meetings, organise diaries and ensure our CEO is fully prepared for each meeting or event she attends. I also support Senior Managers and coordinate the day-to-day running of our head office, regularly liaising with managers in our regional offices to keep on top of any issues and ensure the smooth running of the organisation.
My working day starts with dealing with emails and calls that have come in, which range from dealing with phone systems being upgraded, to confirming our CEO’s attendance at a conference and organising her visits to local services. 90% of my job is about being organised, communicating well internally and with other organisations, and staying on top of all tasks.
We have a Trustee Board meeting coming up, so I take the opportunity to get feedback from all managers on their actions following the last meeting, using a tracking spreadsheet, which is really useful for keeping everything on track, and gives the managers and Trustees an overview of tasks completed and outstanding -I love spreadsheets! In between working on different tasks – like fixing office equipment, getting value for money from our suppliers and sourcing quotes for printing materials – I keep an eye on emails and calls as they come in for our CEO, if she is out at meetings or visits, and coordinate her Outlook calendar.
Back office functions may not be glamourous but are vital in ensuring Welsh Women’s Aid operates efficiently, and allows my colleagues to carry out their roles working to help survivors, service users and our members.
The 16 Days campaign is a great way of engaging with the public, and I always find it truly inspiring to attend events where survivors of violence against women and girls are able to speak out and tell their stories.