Lockdown resources – support is available 24/7 over Christmas and New Year

Over the Christmas period and into the New Year there are going to be changes in Wales to the COVID-19 guidance. The Live Fear Free Helpline (0808 80 10 800) will be available 24/7 for anyone who is concerned about their own situation, or the situation of a neighbour, friend, or family member.

We are still running our #StandWithSurvivors Campaign and will continue working to provide information and support as the situation continues to develop.

On this page you can find resources for survivors, the Bystander Toolkit and Welsh Government COVID-19 guidance.

Resources for survivors

The Live Fear Free Helpline is available 24/ over Christmas and the New Year. Call anytime on 0808 80 10 800

Advice on keeping safe and well

If you are surviving, or have previously survived abuse, the current and evolving restrictions and changes to daily routines, activities, and other social opportunities may have a profound effect on your safety and well-being. We, along with all the local specialist services in Wales, will do our utmost to support you through this period of insecurity and change.

You can find our advice on keeping safe and well here


If you have previously survived violence or abuse, the prospect of changing situations over Christmas and lockdown measures in the New Year can be distressing. Distancing and isolation can, among other things, trigger anxiety, flashbacks and painful memories, which can have a big impact on well-being in an already stressful time.

During this time of restrictions and uncertainty, it is important to prioritise your health and wellness and to be especially kind to yourself.

You can read our advice on self-care here 

Extra resources

The pandemic has changed our lives in multiple ways, we will continue to develop resources to help survivors navigate the situation as it continues to change. Here are links to resources you might find useful:

Bystander Toolkit

For survivors new lockdown measures could mean an increased risk if they and are not able to meet with support networks and perpetrators are home more often.

Keep in touch with friends and family and call the Live Fear Free Helpline if you have any concerns about your own, or a friend or family member’s, situation. If you have any immediate safety concerns call emergency services on 999.

Community response and social solidarity is vital in tackling violence against women, domestic abuse and sexual violence but we need to ensure this is done safely and effectively to best meet the needs of survivors across Wales.

We have developed this Bystander toolkit, consisting of specific advice and information for concerned neighbours, engaged volunteers and employers, journalists and others to ensure they can safely raise awareness and signpost to support.

You can access the toolkit in English here and in Welsh here

Welsh Government Guidance

The most up to date guidance on lockdown restrictions can be found here, on the Welsh Government FAQ page.

The most important thing is that you can leave your home at any time if you are at serious risk of harm, such as to avoid domestic abuse or sexual violence.

The Welsh Government funded Live Fear Free helpline is available 24/7, offering free confidential support and advice to survivors and concerned others.
Call: 0808 80 10 800
Text: 078600 77333
Webchat: livefearfree.org.uk

You can keep up with the latest Welsh Women’s Aid updates and advice by following us on social media.