Welsh Women’s Aid is the national umbrella organisation in Wales for third sector specialist services working to end domestic abuse, sexual violence and other forms of violence against women.
Our salaries and benefits
Culture
Our culture is one of mutual respect, creativity, innovation, and collaboration. Our approach is practical and we offer flexible arrangements and healthy work patterns to meet individual circumstances.
We give our employees room to grow as well. There are opportunities to work shadow other areas of the business, get involved in events, and gain additional skills.
Most of our roles are open to women only under the Equality Act 2010 pursuant to Schedule 9, Part 1, which includes applicants with lived experience of being a woman.
We value diversity and are committed to promoting equality. We encourage applications from women from all backgrounds and communities – applicants from Black, Asian or other ethnic minority backgrounds and people with a disability who meet the essential job criteria will be guaranteed an interview.
Our benefits
In addition to a competitive salary, the majority of our roles are able to access the following:
Flexible working: choose when you work – you can carry out your contracted hours between the hours of 7am – 7pm.
Hybrid working: choose where you work – from one of our offices, from home, or a mixture of the two.
Choose how you work: we trust our employees to use their own judgement, initiative and skills to deliver their roles, with access to support and guidance when needed.
Health & wellbeing: free optician check-ups, access to our 24 hour counselling and advice helpline, in person/online counselling and CBT sessions, individual or group ‘Reflective Practice’ sessions to support you in delivering your role, regular team catch ups (virtual and in person) to get to know colleagues and for peer support, and opportunity to join our Intersectionality Action Group to discuss and take forward activities to further develop WWA as an inclusive workplace.
Pension: 6% employer pension contribution following completion of a 6 month probation period.
Time off: 25 days annual leave allowance, plus bank holidays, plus Christmas Eve, as well as access to paid family leave and compassionate leave for when life doesn’t go to plan.

Live Fear Free Helpline Advocate
- £27,852.00 – £29,439.00 pro rata per annum
- Varied hours and patterns available (some nightshifts and weekend work expected)
- Permanent contract
- Office based role (near our Caernarfon office). Must be willing and able to commute.
Closing date: 10th March 2025
Brief job description: The Live Fear Free Helpline is an award-winning, 24-hour helpline for survivors of domestic abuse, sexual violence, and all other forms of violence against women in Wales. We provide a listening and signposting service to survivors, family, friends, and professionals. In addition to our phone service, we also provide help and support via email, text message and web chat.
The successful candidate will be a member of the Helpline team, reporting to our Helpline Team Leader. As part of the job, you will:
- Respond to enquiries to the Live Fear Free Helpline received by phone, email, webchat or text to:
- Provide a confidential information and signposting service to anyone experiencing domestic abuse, sexual violence and/or any other form of violence against women, and to those contacting the service on their behalf.
- Evaluate and respond to need, and minimise risk to those experiencing domestic abuse, sexual violence, or other forms of violence against women.
- Refer service users to appropriate support services making use of the established referral pathways.
Full training will be provided.
As part of this role, you will be expected to work shifts on a 24-hour rota. Weekend and night shifts are a necessary part of the role.
Person Specification
This post is open to women only under the Equality Act 2010 pursuant to Schedule 9, Part 1, this includes applicants with lived experience of being a woman. We value diversity and are committed to ensuring that our organisation is an inclusive place to work.
Do you have experience of:
- Working within a domestic abuse, sexual violence, or violence against women service or similar.
- Providing direct Helpline support services.
- Shift work, particularly night shift work.
- Safeguarding of adults and children.
Do you have knowledge of:
- An understanding of domestic abuse/sexual violence and the effects.
- Good understanding of the services available across statutory and voluntary sectors which could support survivors.
- Relevant knowledge of any, or all, of the following areas: Benefits, Legal issues, Housing, Safeguarding children and adults with additional support needs, Immigration
Are you:
- Able to communicate effectively in both Welsh and English, both orally and written with different individuals and organisations.
- An excellent listener – With an emphasis on tact, empathy, patience and kindness.
- Emotionally resilient with the ability to deal with emotive calls and contacts.
- Able to prioritise workloads and to multitask in a busy work environment.
- Organised, with the ability to record, report and respond to problems affecting the Helpline service.
- Able to build positive working relationships with colleagues across the organisation.
- Able to carry out own administration, demonstrating good IT skills and the ability to learn new software.
- Committed to your own learning and development, and able to take on new tasks with enthusiasm.
If this sounds like you, please apply using the following link.
Supplementary documents can be found below.
Email recruitment@welshwomensaid.org.uk or call us on 02920 541 551 if you have any questions about the role.
Ways to apply for a role at Welsh Women’s Aid
There are 3 different ways you can apply for one of our open roles:
- By completing an online application form – details can be found in the job pack document. Before you start, you can view a list of all of the questions that you will need to answer.
- OR click here to download an MS Word version of the application and submit it by email.
- OR request a paper copy by emailing recruitment@welshwomensaid.org.uk.
How long will it take to do this application?
- We have tried to keep the form as short as possible. We estimate that it will take between one and two hours to prepare and submit your application.
- Once you start the application form, you will not be able to save your work and return to it later, so we recommend that you download the list of questions and prepare your answers in advance.
- If you would like to have an informal chat about the role or if you have specific accessibility requirements you want to discuss with a member of our recruitment team, you can call us on 02920 541551 or send an email requesting a call-back to recruitment@welshwomensaid.org.uk.
What happens after you submit your application?
If you are shortlisted, a member of our recruitment team will contact you with details about next steps.
Want to know more? Feel free to contact us:
Email: recruitment@welshwomensaid.org.uk
Call: 02920 541551